FAQ

questions we get asked…frequently

General

What is ziplining?

Ziplining is a fun and safe way to get you from “here” to “there”. The Koloa Zipline Guides clip you into a galvanized steel wire rope with a pulley. Your harness will hold you safely as you soar across the valley, through the jungle and over the reservoir. You are stopped safely on the other side by one of three braking systems.

 


How safe is ziplining?

Our Kauai Zipline course and equipment is inspected daily, and our guides receive continual training to maintain the highest standard of safety at all times. Once each year, our course undergoes a rigorous inspection and evaluation by an accredited member of the Association of Challenge Course Technology (ACCT). Ziplining is considered a safe activity for all participants who meet the criteria. Our trained Koloa Zipline guides will teach you how to participate in a fun and safe manner.

 


How far in advance should I make my reservation?

To ensure that you get your 1st choice, we recommend at least 2 weeks in advance. We usually have openings even one day in advance, but availability may be limited. Call us to find out! Four weeks ahead is best if there are five or more in your group or during busy seasons. The busy times for Koloa Zipline are summer (June through August), Thanksgiving week (third week in November) and Christmas/New Year’s (December 15 through January 15).

 


Where is Koloa Zipline located?

Koloa Zipline is located on the island of Kauai, on the south shore in Koloa, just North of Poipu. Our check-in office/retail store is located in Old Koloa Town behind the main strip. Get Directions

 


What is the maximum group size?

We offer groups tours with a maximum size of 12 people. If you have a group with more than 12 participants, contact the Koloa Zipline Reservations Department for special scheduling arrangements.


What kind of food will be served?

We offer locally made Anahola Granola Macadamia nut bars. — Guests with food allergies should read the label of the granola bar to be certain of allergens. Juice and water is provided but it is recommended to bring additional water.


Do you provide transportation from my hotel?

We do not provide any transportation to our check-in office.


Will there be guides on the zipline tours?

Yes, our fun, safe and professionally trained guides lead you on your zipline adventure from start to finish!


Does your company take photos or videos for us?

Our guides do take pictures! We add your specific tour photos to a large selection of professional shots and beautiful images you may have missed on tour. Those pictures may be viewed on screen at the end of your adventure on our Koloa retail office and purchased on thumbdrives or online. Read More Here.


Will I get wet on tour?

Most likely—it rains almost every day on Kauai, at least for a short while! We recommend wearing clothing and shoes that can get muddy. Kauai is famous for its rich, red soil. And remember, a passing shower is considered a blessing in Hawaii!


Do your tours go out when it is raining?

Yes, our tours go out rain or shine. In the event that we determine weather is hazardous, we may cancel a tour and guests may be rescheduled.


My partner wants to zip but I just want to watch. Can I come along?

At this time, we have not developed a hiking tour to go along the zipline course, but it is in our future plans…stay tuned for your next visit.


Are there any restrooms on your tour?

We have restrooms at our our base yard.


What if I am scared?

Many people are nervous about heights, the speed, lack of control or being nervous they will come in backwards (despite what they say!). We understand that some people may be apprehensive about tackling an experience such as this. However, before the tour, you will learn how to Zip at our “ground school” which will prepare you for the course. Our professionally trained Koloa Zipline guides will be with you at all times to make sure that everyone has a positive experience. Our course and all of our equipment is checked daily and meets or exceeds all industry standards. Health Recommendations and Physical Requirements Weight restrictions: No more than 280 pounds. Guests should be prepared for some light to moderate physical activity. Tours include climbing stairs and walking short distance over uneven terrain. Must be able to lift 15 lbs. Tours are not recommended/permitted for anyone who may have a heart condition, neck/back issues, or other medical concerns. Guests should inform their Guides about “issues” before the tour, so our Guides can assist you better. Pregnant women will not be allowed to Zipline. There is no smoking, drinking alcohol, or drug use permitted at anytime prior to, or throughout, the tour. Koloa Zipline is not obligated to complete a tour if participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in these situations.


Payment

How can I pay for my tour?

We accept Visa, Master Card, Cash and Travelers Checks.


How much should I tip my Tour Guides?

Tipping is entirely up to you. Our guides appreciate tips, but they are by no means required. If you feel you received exceptional service, feel free to tip your guides. We also encourage you to fill out a comment card to tell us how we are doing.


What if I don’t have a credit card to book online?

If you don’t have a major credit card, you can contact us directly. Please call 808-742-2734 for more details.


Requirements

Are water shoes OK for ziplining?

We would prefer sturdier closed toe shoes with good support. Watershoes should be a last resort, folks. Please wear shoes that you don’t mind getting muddy, wet or dirty. It’s all part of the fun. Crocs or slip-on backless shoes, sandles, or flip-flops will not be allowed. No refunds on tours where proper footwear is ignored.


When I’m ziplining, will I have to brake myself or control my speed?

Our guides will do this for you, ensuring your safety and giving you extra time to kick back, relax and SCREAM!


Are there age restrictions?

Our minimum age requirement is 7 years old, however, if a young guest is not capable of continuing the course, both a parent or legal guardian will be escorted back to our base yard (no refunds will be issued for such cases)


What are the weight restrictions?

Riders can weigh no more than 280 lbs.


Do I need to sign a waiver?

Yes, all guests must sign a waiver. Also, guests under the age of 18 will need a guardian’s signature before zipping. Children under the age of 18 must be accompanied by an adult or guardian.


Special Offers

Are there discounts available?

We offer Kama’aina discounts for guests who live in Hawaii and have a valid Hawaii picture ID, and military discounts for folks with valid military ID. Please not that these discounts are only available when booking directly by phone or in our retail store. Enjoy our “Repeat Offender” discount of 15% off the second tour when booking more than one activity with us including Koloa Zipline, Kauai ATV, or Koloa Bass fishing. Eligible bookings are direct bookings only and subject to both tours being booked within a two week period.


What to Bring / Wear

How do we carry our stuff with us on the tour?

Affordable lightweight backpacks are available at our check-in/retail store. Be advised that the weather can change quickly so layered clothing is a good idea. Remove hanging or dangling jewelry and rings before arriving at the Base Yard. Koloa Zipline and/or its partners are not responsible for the loss of personal items such as cameras and sunglasses.


Are rental shoes available?

No, we do not provide rental shoes. Sturdy closed toe shoes are required.


Can I bring a camera on tour?

Absolutely, please do. Bring along your video camera as well! Our Guides will be taking pictures also. Be advised that Koloa Zipline is not responsible for lost cameras

 


Cancellation Policy

Cancellation Policy

Cancellations made within 24 hours of tour time will be charged full tour price. “No shows” will also be charged the full tour price. The cancellation fee will be put on the credit card provided. Koloa Zipline reserves the right to cancel tours due to inclement weather, foreseeable hazards, or events beyond our control. In these events, we will do our best to re-book your tour immediately or a refund as appropriate. Large group bookings are subject to a 72 hour cancellation policy.